Privacy policy

1. Data collection

We collect information you provide when you submit a service request or contact us, including your name, email address, service needs, and project description. You may also provide a phone number, property information, preferred timing, and other details relevant to your request. We record your SMS consent choice with your request. If you opt in, the request email includes the consent disclosure and its version, the form URL, and the time the server received your request. You do not need an account to use the website or request service.

Our website hosting and service providers may process technical information such as your IP address, browser or device information, requested pages, and access times to operate and protect the website. We use IP addresses to limit repeated form submissions and reduce abuse.

2. Data usage

We use the information you provide to respond to inquiries, discuss and coordinate requested services, communicate about your project, improve our services, and protect the website from misuse. If you separately choose to receive marketing communications, we use your contact information for those communications subject to your preferences.

Service requests submitted through the website are sent to our team by email. The website does not create a customer account or store your request in a customer database; submitted details are retained in our team's email. Providers that support website hosting, email delivery, or requested services may process information as needed to perform those functions. Information may also be disclosed when required by law. The additional restrictions on SMS information are described in section 9.

3. Data protection

We use reasonable technical and organizational safeguards to help protect personal information from unauthorized access, alteration, or disclosure. No method of transmitting or storing information is completely secure. Please avoid including payment card details, passwords, or other sensitive information in the service request form.

4. Your rights and choices

You may contact us to request access to, correction of, or deletion of personal information you have provided. Email jessica@homecorepro.com with your request. We may need to verify your identity before responding. We will handle requests in accordance with applicable law, including any requirements to retain certain records.

5. Opt-in and opt-out

You can ask us to stop marketing communications by following any unsubscribe instructions in the communication or by emailing jessica@homecorepro.com. For SMS messages, reply STOP to the number that sent the message. Providing a phone number or submitting a service request alone is not consent to receive SMS messages.

6. Contact information

For privacy questions, requests concerning your information, or SMS support, contact:

7. Policy updates

We may update this policy as our services or practices change. We will post the updated policy on this page with a revised date and provide additional notice when required by applicable law. Please review this page periodically.

8. Accessibility

This policy is available through the website footer and service request form. If you need help accessing or understanding it, email jessica@homecorepro.com.

9. SMS and phone number usage

We do not share your phone number, mobile information, SMS opt-in data, or consent with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are used only to provide the messaging you agreed to receive and are not shared for unrelated purposes.

Service providers may process the information needed to deliver messages on our behalf, and information may be disclosed when required by law. These exceptions do not permit sharing your SMS consent or phone number for third-party marketing. For message types, frequency, fees, and opt-out instructions, read our SMS terms and conditions.